Please note that all prices are in Canadian currency.

All orders are process through our online store. If you rather place your order by phone, please call us at (519) 925-3548 and speak to a Favor Gallery representative, if you are unable to reach us by phone please leave your contact information on our voice mail or email info@favorgalleryltd.com  we will return your call.

All orders should be place 90 days before the event date; this will ensure that the items and quantities are available. All order will be process immediately and shipped out to you no later than 30 days before the event date; this will allow time to replace any damage items during the shipping process.

By Submitting your order  you have agreed to the following Terms and Conditions

Favor Gallery has no minimum order requirement. Feel free to order a sampler.

In the event you would like to request a Rush Order on any items, please call us at
519-925-3548 and speak to a Favor Gallery Representative to discuss your special needs or arrangements. If you are unable to reach us by phone please leave your contact information on our voice mail or email info@favorgalleryltd.com. We will do everything and anything we can to accommodate you.

On merchandise that are out of stock, we will still follow our normal procedure of processing an invoice and billing your credit card, however we will also notify you via email that the merchandise is out of stock and give you an estimated date in which we expect our shipment to arrive. If the merchandise is delayed, we will notify you via email, however should we feel that we can deliver the merchandise before your due date then no further emails will be sent to you. If the items ordered is no longer available you will be notified by email and you will have the option to either replace the item with an other item  or cancel your order a receive full refund.

All Returns or Exchanges must have a Return Merchandise Authorization (RMA) number posted clearly on the outside of the return package or box. To obtain an RMA number, please call 519-925-3548 and speak to a Favor Gallery Representative. If you are unable to reach us by phone please leave your contact information on our voice mail or email info@favorgalleryltd.com , please indicate your order number and specific items you are returning and the reason for the return or exchange. The merchandise must be in the original condition and packaging.

***Unfortunately there is a 50% restocking fee for all returns.***

After inspecting the returned merchandise we will reimburse your credit card for the purchase price of the items less the round trip shipping cost and the restocking fee. Sorry, but we cannot offer this service if the item has been discontinued.

Items Not Returnable:

• Any personalized items or custom orders.
• Edible merchandise such as Jordan almonds, Jelly beans, Mints ect.
• Wedding Bubbles
• Closeout items

To cancel your order, please call us within 24 hours of placing your order at 519-925-3548 and speak to a Favor Gallery Representative or leave your contact information  and your order number on our voice mail or email info@favorgalleryltd.com . Any orders that are not yet processed can be cancelled.  If you must cancel your order please contact us by telephone. (519-925-3548). We cannot guarantee that order cancellations made via email will be caught and cancelled. Telephoning us will insure cancellation of your order and prevent unwanted charges and shipments. If you are unable to reach us by phone, please leave instruction on or voice mail and we will then email or call back to confirm your cancellation. Any orders process but not yet delivered will be subject to a 50% restocking fee.
***All Cancellation must have a written e-mail confirmation from us that the order has been cancelled.***

Any orders refused acceptance for delivered by customer without prior written notification to us will be subject to a 50% re-stocking fee. Customer may be charged a $ 25.00 additional handling fee for any refused or undelivered shipments. The customer must pay all cost related to shipping for the refused shipment.

All orders are sent by FedEx ground service. Shipping rates are based on weight and destination, for your convenience our shipping calculator will calculate all shipping costs as you place your order, there are no hidden cost.  All orders are insured for loss or damage. In the event that the product is loss or damaged it will be replaced A.S.A.P. unless it is a non-replaceable item. In that case a full refund of the damage item will be issued to the customer. All lost, damage or shortage must be reported within 48 hours of receiving the merchandise. We will not be responsible for any replacements if the damage is not reported to us in a timely manner. Afterwards, all shipment will be considered to be in good condition. When your order is shipped we will email you a tracking number so that you can track your shipment.

***NO CLAIM WILL BE ACCEPTED AFTER 48 HOURS.***

Although we try to pack each item carefully for shipping, some occasional damages is inevitable. Damaged shipments will be replaced or refunded if reported to us within 48 hours of receipt, but please allow enough time to receive the replacements via FedEx ground service. Do not discard damaged items; FedEx may request them for verification of damage.

We accept Visa, MasterCard, money orders, bank to bank transfer and personal checks. All credit card payments are processes through Pay Pal. Once payment is complete, you will automatically be emailed an Invoice for your transaction.

You may also make your purchase using a personal check, but please note that for our protection, we cannot release the order until the check clears, please allow 7 business days for personal check to clear.